- Our Commitment to Your Privacy
Valley Home Services (“we,” “us,” or “our”) operates the website https://valleyservicesutah.com/ (the “Site”). Your privacy is of the utmost importance to us. Therefore, we have developed this Privacy Policy to help you understand how we collect, use, communicate, disclose, and manage your Personal Information when you interact with our Site, request our services, or communicate with us. We are committed to protecting your privacy and handling your data in a transparent, secure manner.
- Information We Collect
We collect information to provide and improve our services to you. The types of Personal Information we may collect include:
- Information You Provide Directly:
- Contact Information: This includes your name, email address, phone number, and physical address when you fill out a contact form, request a quote, schedule service, or communicate with us.
- Service Details: Information related to the services you request or receive, including property details relevant to the service (e.g., type of HVAC system, plumbing issue description).
- Billing Information: Payment details, such as credit card numbers or bank account information, are collected when you pay for services. (Note: Secure third-party payment processors typically handle payment processing, and we may only store limited information like the last four digits of a card or transaction confirmation).
- Account Information: If you create an account with us, your username, password, and other account preferences.
- Communications: Records and copies of your correspondence (including email addresses and phone call details) if you contact us.
- Feedback and Surveys: Information you provide when participating in surveys or providing feedback about our services.
- Information Collected Automatically:
- Log Data and Usage Information: When you visit our Site, our servers may automatically record information, including your IP address, browser type and settings, device information, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
- Cookies and Similar Technologies: We use cookies (small text files placed on your device) and similar tracking technologies (like web beacons or pixels) to operate and personalize the Site, analyze usage trends, administer the website, track users’ movements around the website, and gather demographic information about our user base. You can control the use of cookies at the individual browser level. For more details, see Section 7 (“Cookies and Tracking Technologies”).
- How We Use Your Information
We collect and use your Personal Information solely for legitimate business purposes, including:
- Providing and Managing Services: To schedule appointments, dispatch technicians, provide quotes, perform the home services you request, and manage your account.
- Communication: To respond to your inquiries, send service confirmations and reminders, provide updates on service status, request feedback, and communicate important information about our services or your account.
- Billing and Payment Processing: To process payments for our services and manage billing inquiries.
- Improving Our Services and Website: To understand how users interact with our Site, analyze trends, troubleshoot technical issues, improve Site functionality and user experience, and develop new services.
- Marketing and Promotions: With your consent,, we will send you newsletters, special offers, or other marketing communications we believe may be of interest to you. You will always have the option to opt out of receiving these communications (see Section 8).
- Legal and Safety Purposes: To comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our terms of service; to detect, prevent, or otherwise address fraud, security, or technical issues; and to protect the rights, property, or safety of Valley Home Services, our customers, or the public as required or permitted by law.
Before or at the time of collecting Personal Information, we will identify the purposes for which the information is being collected. We will collect and use Personal Information solely to fulfill those specified purposes and for other compatible purposes, unless we obtain your consent or as required by law.
- How We Share and Disclose Your Information
We do not sell your Personal Information. We may share your information only in the following circumstances:
- Service Providers: We may share your information with trusted third-party companies and individuals who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, scheduling software providers, and marketing assistance. These third parties are contractually obligated to use your Personal Information only as necessary to provide the services requested by us and to protect its confidentiality and security.
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- Business Transfers: If Valley Home Services is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information.
- Legal Requirements: We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
- With Your Consent: We may share your information for other purposes with your explicit consent.
- Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the security of any Personal Information we process. We use encryption for the transmission of sensitive data, such as payment information processed by third-party vendors, and maintain access controls to safeguard our data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Data Retention
We will retain your Personal Information only for as long as it is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include the duration of our relationship with you, the nature of the data, and our legal or regulatory obligations. When Personal Information is no longer required, we will securely delete or anonymize it.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site.
- What are Cookies? Cookies are small data files stored on your browser or device. They may be session cookies (deleted when you close your browser) or persistent cookies (which remain until deleted or expire).
- How We Use Cookies: We use cookies for various purposes, such as:
- Essential Operations: Enabling core Site functionality.
- Performance and Analytics: Understanding how visitors use our Site (e.g., Google Analytics) to help us improve it.
- Preferences: Remembering your settings and preferences.
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- Your Choices: Most web browsers are set to accept cookies by default. You can set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site. For more information on how Google Analytics collects and processes data, visit Google’s Privacy & Terms page. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
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- Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your Personal Information. These may include the right to:
- Access: Request access to the Personal Information we hold about you.
- Correction: Request correction of inaccurate or incomplete Personal Information.
- Deletion: Request deletion of your Personal Information, subject to certain exceptions (e.g., where retention is necessary for legal compliance or completing transactions).
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Please note that you may still receive non-promotional communications related to your account or services requested.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws and regulations.
- Children’s Privacy
Our Site and services are not directed to individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected Personal Information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you believe we have any information from or about a child under the age of 13, please contact us.
- Third-Party Links
Our Site may contain links to other websites not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. If we make material changes, we will notify you by updating the “Effective Date” at the top of this policy. We may provide additional notice as required by law, such as posting a notice on our homepage or sending you a notification via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
Valley Home Services
8731 Sandy Pkwy Suite 107
Sandy, UT 84070
Phone: (801) 634-4358
Hours: Open 24 hours
https://g.co/kgs/qxKvnw1
We are committed to working with you to achieve a fair resolution of any complaint or concern regarding your privacy.
